Coronavirus (COVID-19) Travel Advice

We understand that many people are concerned about how the Coronavirus (COVID-19) could affect their travel plans. To help you, we are continually monitoring this situation to give our customers the information and help they need.

We’re here to help with any travel related questions. Airlines, hotels and other travel partners are continually reviewing their policies as the situation continues.

We suggest holding off contacting us until nearer to your travel date. That way, when you do get in touch, we’ll have the very latest information and advice for you.

We recommend you check the latest government advice

New Zealand Government Safe Travels website

World Health Organisation

John Hopkins University's detailed map of the spread of the virus

Before you travel

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website.
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel.
  • Please be aware that local government measures and guidelines put in place by individual travel services providers are leading to social distancing measures to protect travellers. Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available.
  • Please be aware that local government measures and guidelines put in place by individual travel services providers are leading to social distancing measures to protect travellers. Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available.

Air Bookings

Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below. If your airline is not listed, check the airline’s own website.

If your airline is not listed, check the airline’s own website.

Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us via Live Chat or  Travel Support.

Hotel & Car Hire bookings

We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking:

  • Contact us via Live Chat or Travel Support and our dedicated team will be on hand to help you.